frequently asked questions

What species of wood do you offer?

The most common floors we create are white oak, black walnut, hickory, hard maple, red oak and southern heart pine.  This is only a small sample of what we are capable of as we can make flooring out of nearly any species of wood.

What colors are available?

We have standard offering colors both on our website and in our studio as these colors are our most popular.  Outside of these colors we have a large number of stock top colors and pre-colors which can be used to create hundreds of custom colors and effects.

What textures are available?

We offer wire brushing, French bleeding, edge crafting, burnishing, hand scraping as well as other custom techniques depending on what is desired.

What sizes do your floors come in?

Our standard widths are 1-12 inches with wider widths available in a case by case basis.  Our lengths vary from 18 inches to 12 feet and can be customized and sorted depending on the project and wood species.

What is a wood grade?

Wood grade is the measurement of clear grade material on one or both sides.  Typically grades are clear, #1 and #2 also known as character grade.  Character grade floors will be a mix of clear, #1 and #2 (character).  This is only a small overview, much more information can be found at the NHLA grading website.

Is your flooring reclaimed?

Much of our flooring is new growth flooring.  However, we do offer a variety of reclaimed species.  Reclaimed flooring is incredibly unique as no two boards are the same and for this reason we look at each reclaimed floor individually and do not offer standard reclaimed lines.

Do you offer solid or engineered flooring?

We offer both.  Each of our engineered and solid wood floors offer a 5 mm wear layer (the amount of floor that can be refinished).  This is the basis to the longevity of our floors as they can be refinished/refreshed multiple times.

Which type of floor is better?

In most situations we preferred our engineered flooring line.  While most engineered flooring lines do not allow for refinishing our engineered line offers the same amount of wear layer as a solid floor while adding additional stability.

What is a wear layer?

Wear layer is the top layer of wood to just above the tongue which allows for sanding and refinishing.

How is your floor installed?

Heirloom floors can be installed using two common methods, blind nail and glue or full spread glue down.  For a full spread glue we recommend a urethane glue like Bostik’s Best.  For a blind nail and glue installation we recommend Bostik’s Best glue that is made to be applied with a caulk gun.  Your installer may have their own preferred product which they have determined is acceptable for your flooring installation.

Are there any limitations as to where Heirloom Floors can be installed?

Heirloom Floors are suitable for residential or commercial projects. They can be installed at, above, or below grade; in any room including kitchens and bathrooms; on radiant heat, concrete slab or plywood, and in a variety of environments assuming the parameters set by the NWFA are met and adhered to

Does your wood flooring come with a warranty?

Heirloom floors carry a structural warranty, ask your representative for more details.

How do I buy your wood floors?

The best way to start with Heirloom Floors is to contact us directly.  We can then assist in you decision making process to determine which product/texture/coloration is best for your project.  We are happy to work with your designer and architect to help ensure our product exceeds your expectations.

Why do I need a cutting overage?

Your installer will need to resize boards during the installation process. This can result in a small amount of waste that cannot be used. To ensure you do not run short during installation, plan ordering at least 10% more flooring than your actual square foot coverage which will ensure you do not run short.  Any additional boards should be kept in a safe place so if there is ever a need to replace a board you have a perfectly matched piece.

How do I maintain my Heirloom Floors?

Standard cleaning is all that is typically needed.  If the floors become dull in certain areas a touch or full maintenance oiling can be used.  For small spot touch ups in cased of dings/scratches or dents we have small touch up kits that can be applied to make the problem area disappear.

How do I clean my floors?

Heirloom Floors are to be cleaned with our specially formulated cleaning solution.

What is acclimation and how does it apply to my project?

Your wood floors will absorb and release moisture depending on the environment in which they are installed. In most cases it is necessary to acclimate the wood prior to installation. This should be done within the structure, where the floors will be installed, and after the space has been conditioned to the in-service or expected live in conditions. Acclimation is not an exact science and requires an understanding of indoor relative humidity and equilibrium moisture content of wood.  This process needs to be monitored by your builder, installer and Heirloom Designer.

What makes Heirloom Floors different?

Heirloom Floors cares about your project enough to be directly involved in every step of the process.  From production, finishing, acclimation and installation we choose to be involved in step of the way to achieve the best result for your project.

Does your prefinished wood flooring come with a warranty?

Some companies offer a 10-, 25- or even a 50-year warranty on their prefinished wood floors. Although this may seem like an advantage, the fine print reveals that the day-to-day wear, which is what you should be most concerned with, is not covered. The surface coating on these finishes will fail, scratch, mar and discolor overtime resulting in a floor that requires a complete re-sand and coat. At Heirloom we have developed a unique finishing process that allows for a refresh coat that does not require any sanding.  This means having your floors always looking brand new without the steep cost associated with a full re-sand and coat.

I am a designer or retailer, can I carry your wood floors?

Heirloom Floors will work with select designers and floor studios that are dedicated to the Heirloom product and process.  Contact us to learn more.

What is Baltic Birch vs. HDF Composites?

Baltic Birch is significantly more stable to moisture and movement based upon its density and composition. Baltic Birch plywood substrate.

Baltic birch’s core is unlike traditional plywood you may be used to seeing: the layers of inner plies are solid birch veneer, cross-banded, and laminated with exterior grade adhesive. It’s a recipe that results in a void-free core with a number of advantages, which is why in the U.S. we’ve discovered that the material is fantastic for thousands of projects in woodworking.

Because the core layers of Baltic birch are actually veneers of birch (rather than a softer, secondary wood) and form a void-free core, fasteners bite and hold with 100% of their threads. Conversely, traditional veneer core plywood has voids and is also made up of softer materials so fasteners don’t get a chance to clench the best they can. You also might find sheet goods made with MDF (medium-density fiberboard) core, and though it’s 100% solid, HDF and MDF is soft and just doesn’t have the Fastener-holding power of Baltic birch.

The same wood will be used to make your floor whether you choose solid or engineered, so they will be virtually indistinguishable from each other once installed.

Do you have other questions?

We at Heirloom Floors love talking wood floors and would love to chat with you.

Still need help? Send us a note!

For any other questions, please write us at info@surfacesgallery.com, use our Contact Us form, or call us at 231.383.8228


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